[SingCERT] Alert on Online Shopping During Festive Season

Published on Thursday, 23 November 2017 20:06

SingCERT advises members of the public who intend to shop online during the festive holiday season to be aware of possible online scams. Below are some examples:

  • Fake or phishing website
  • Phishing Email
  • Greeting Card Scam
  • Impersonation Scam
  • Travel Scam
  • SMS Scam
As the festive holiday season is fast approaching, more people are using the Internet to shop for gifts online. Major e-commerce platforms are also running a series of promotions for Thanksgiving, Black Friday and Cyber Monday to entice shoppers to buy online. Unsuspecting shoppers may fall prey to the scammers due to the anonymous nature of the Internet.

Shoppers may suffer financial losses if they fall prey to such scams.


SingCERT recommends taking the following steps for a safer online shopping experience:

  • Avoid using unsecured public Wi-Fi networks when making online transactions
  • Verify that the website is legitimate and trustworthy
  • Use reputable and trusted Virtual Private Network (VPN) providers for sensitive online transactions
  • Ensure that the site supports secure payment service when making online purchases
  • Enable Two-Factor Authentication for all online transactions (i.e. For the transaction to complete, you must enter a One-Time-Password (OTP) which is sent to your phone)
  • Set email or SMS alerts for all online transactions so that you are notified when there is a transaction
You may wish to do the following if you believe you have fallen victim to an online scam or fraud:

  • Inform the bank about the fraudulent transaction(s) and request for a card replacement if necessary
  • Lodge a police report regarding the fraud
  • Change your account credentials on the actual shopping website if you suspect that you might have entered them on a phishing website