25 Apr 2020
There have been recent reports of scam calls impersonating officers from the Cyber Security Agency of Singapore (CSA). The scammers will say they are officers from CSA, the “Cyber Police of Singapore”, “Cyber Crime Department of Singapore” or some other variation. They will claim they are investigating suspicious activities in the victims’ computer or network. The victims will be asked to install remote desktop access software applications on their computers. The scammers may also use the CSA logo when they carry out the remote installation. The scammer may request for a transfer of payment to resolve the issue.
2 Members of the public should stay vigilant and not respond to such calls. Scammers will use topics of high interest to lure victims (eg: COVID-19, low-interest loans, free gifts/vouchers etc). Watch out for calls that come from an unknown number and prefixed with a plus (+) sign, indicating that it is likely an overseas call.
i Do not follow any instructions to install any software or applications on your computer.
ii. Do not disclose any personal or financial details over the phone.
iii. Do not make any transfers or payment. Government agencies will not ask for your details or request payment for services rendered over the phone. CSA officers will not contact you over the phone to ask you to download software applications for us to remote access to your terminal.
3 If you are unsure of any calls claiming to be from CSA, you may contact the SingCERT hotline at 6323 5052 to verify. If you wish to provide any information related to such scams, or if you have followed through to make payment, please call the Police hotline at 1800-2550-000 or submit it online at www.police.gov.sg/iwitness.
Cyber Security Agency of Singapore
25 April 2020